I hope everyone is well.
I’ve had to take a few days to reset over the last week so I’m sorry for any lack in communication.
Its been a busy week for us as we have wrapped up our crowdfunding campaign which has brought us in some new customers and helped us highlight a few great causes.
In addition, Games Workshop have finally given us a look at the new Indomitus box set, we are actively collecting the details of people who would like one of these as Games Workshop have stated this is a limited edition set and will not be as readily available as the Dark Imperium one.
Well talk more about this below but for now we just wanted to offer a few points of insight about Composite Games.
Customer Service and Contact
One of the things I’m wanting to put at the forefront of Composite Games is our passion for our customers and getting our customers journey right.
As a small team of four people we work hard to make sure that our customers get their orders at the earliest opportunities.
However, in the current climate this is particularly challenging. Games Workshop are struggling to keep the products on order available and as they only allow us one delivery a week, we need to balance this with our dispatch times and the promises we make.
As a community you have all been amazing with your patience and understanding, however we know that occasionally we have let our customers down and this is major point of focus for us.
So how are we going to address this?
Firstly, as a Bestsellers Foundation stockist at Games Workshop we have a list of items that we have to always have available for sale.
Due to the shutdown we are currently replenishing these items, however we will be noting them with a Stocked ribbon on the site. This means that our customers will be able to identify if an item is immediately available for dispatch.
Additional item’s that we physically have in stock will also have this and we are hoping to gradually increase the stocked range as time goes by.
Secondly, as our community grows it is becoming more apparent that we need to improve the lines of communication that we have.
To combat this, we are in the process of adding a company line which will allow us to better respond to customer telephone queries, in addition we wanted to direct people to our website chat.
By contacting us on the website chat the site will automatically acknowledge your request and send a notification to the customer service team who can contact you with an answer to your query via the site or the community app.
This is important as a lot of our customers started of as Facebook customer and contact me direct, however my response time to these queries is dependent on my availability and creates response delays and in some instance messages to be missed.
Therefore, we would like to encourage our customers to contact us via the website chat link or our contact page, as this would help ensure that customer messages are responded to promptly.
Indomitus Set Pre order err Pre order
As Games Workshop finally unveiled the contents of the new 9th edition collectors set we have been getting a steady amount of requests and questions for the new set so we though we would add that here.
Q. When is the set being released?
A. Games Workshop have not announced this yet, however rumours are that we will see a release towards the end of July or early August.
Q. How much will the set be?
A. Again there has been no official statement on this though the price is expected to be around £120 RRP based on rumours and comments made by the design team.
Q. When can I pre order the Indomitus box set?
A. Games Workshop normally allow a one-week pre order window for most releases, however larger releases like the sisters of battle set had a two-week pre order window so we will let you know as soon as we have any news.
Q. Can I pre order with Composite Games?
A. We are unable to place any pre orders until Games Workshop give us notice too, however we are capturing a list of people who are interest in pre ordering and we will be contacting these people as soon as we can.
We also wanted to reiterate that that in the reveal the development team made it clear that this was a limited-edition box set and subsequently will have a when it’s gone its gone mentality behind it.
For those of you who purchased the sisters of battle sets from us will know they sold out instantly online and the 25 copies that we reserved were gone within two hours. So, we would advise people to let us know what they want asap so we can ensure that we reserve the stock for you.
And that’s a wrap
I just wanted to thank everyone for their support over the last few months and we look forward to sharing the upcoming releases with you as the year progresses.
I’ll be posting some more blogs and updates over the coming week and if you have any questions then please let us know.
And as always take care.