Terms and conditions | Composite Games

Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Any form of transaction via Paypal, including bank transfers and credit/debit cards payments are all acceptable methods of payment. Our Terms are payment in full at the point of order. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Delivery

We shall endeavour to inform you of estimated delivery dates when you place an order. The estimated delivery timescales for the Products shall be indicated on our site.

Delivery times are between 8.00am and 6.00pm and we cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all Products and if you are unavailable to accept delivery, the Products may be left with a neighbour if they are willing to sign for them. Should the driver be unable gain a signature for the delivery they will reattempt the delivery at a later time before returning the goods to the supplier. Godds returned this way will be refunded to the customer in line with the below return guidelines.

Please note that Products cannot be left in porches, sheds or other places outside of the home. Deliveries to an Office address are attempted twice and the driver will leave a card stating when delivery will be re-attempted or if the Products have been left with a neighbour, or if the Products are available to be collected from your local delivery office.

International orders

When shipping via Forward2me there can be up to a 28 day lead time due to needing to source stock and shipping times.
Shipping costs via Forward2me will vary depending on destination country and shipping company.
Once we have shipped your order to Forward2me and it arrives at the forward2me depot it is no longer our responsibility. If there are issues after that point for example lost items, we can help to escalate problems to forward2me if necessary.

Delivery Costs

Any order under the value of £80.00 will be subject to a £4.99 delivery cost, should the order be in excess of £80 then Composite Games Limited will wave this fee.

Price and Payment

The price of any Products will be as quoted on our site, except in cases of obvious error. These prices exclude delivery costs (see above), which will be added to the total amount due if applicable.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

Payment for all Products must be made via a paypal account using a payment method in the payee’s name.

Please note that you must pay for the Products at the time you place your order with your goods being shipped upon receipt of the orders payment.

Cancellation Policy

A minimum of 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ or any other means will be accepted subject to confirmation in writing.
We begin processing your order immediately upon receipt and depending on the status of your order cancellation fees may apply.
If you cancel an order that has not had stock bought specifically for said order, we reserve the right to withhold 5% of the full refund price to cover transactional and administration fees. If your order has already had money spent on it for stock purposes, we reserve the right to increase the above percentage, dependent on the amount of stock ordered.
We also may waive this fee if there are circumstances out of the customer’s control, such as lost delivery/past delivery time stated on the website/stocking issues but this is on a case-by-case basis, we hold the right to increase this fee on the basis of size of order and the monetary value.

Warranty

In the event that you purchased Products from us for your own personal and non-business use and you have discovered that such Product is faulty within 5 working days from delivery by us, you can notify us so that we can collect such faulty Product and arrange for a replacement/repair or refund of the price that you paid for the faulty Product.

Returns Policy

You have the right to cancel this Contract in relation to non-faulty Products (other than products which we have reasonably specified as non-returnable) and receive a refund from us.

To do this, you must inform us that you wish to cancel within 14 calendar days, starting on the day after the Products are delivered to you.

The cost of returning any goods is your responsibility though we can collect the Products from you at your cost. The charge for collection is £4.99 (inc VAT) and any non-faulty Products must be unused, complete, and in 'as new' condition and in their original and unmarked packaging.

In relation to non faulty Products that have been returned to us, once the Products have been received back into our warehouse and their condition checked, you will receive a full refund for these items. If they are not in a suitable condition (as determined by us acting reasonably) we reserve the right to withhold any refund for items that are not in a suitable condition.

Damaged or Missing Items

If any items are damaged or missing from your order, please contact us within 5 working days of your delivery.

Please contact our customer service team at info@compositegames.com for advice on returning a product.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Please note that our Contract and all communications between us will be in English.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Due to being a small store we have limited stock available in our brick and mortar store, so any items that have the ribbon "on demand" have an estimated 7-10 day turnaround due to needing to order stock.
Any item that has the ribbon "made to order" that means that the turnaround can be up to 180 days as they are made by to order by games workshop and we have no control over the wait time for those items.
Items that are from the supplier Asmodee, such as marvel crisis protocol and star wars legion, may have a longer turnaround as to order from them our order has to be over a certain price threshold.

Pre-order's

Due to us being a small store, we cannot guarantee pre-order product delivery times. This is because we sometimes do not receive the actual stock until the day of the pre-order, which does not leave time for shipping. We always aspire to get you your order as soon as possible, but stock allocation time is outside of our control.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, or mobile telephone numbers.

This company is registered in England and Wales, Number 08710597 registered office 12 Ridgewood Avenue, Edenthorpe, Doncaster, DN3 2JP.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Affiliate scheme

We currently offer an affiliate scheme that subscribers or influencers we reach out to can sign up for whichgives them the chance to accrue credit via an affiliate link.
For influencers this gives the opportunity to offer their subscribers or followers a discount on our website and gain credit which they can use on our products, we do not pay the commission to our affiliates, the commission is only redeemable in credit for our store.

The subscriber affiliate scheme works the same way, they get an extra 5% discount on our website through a coupon code and an affiliate link that they can use themselves to earn credit back on their own orders, or share with friends. The commission earned is only to be used as store credit and will not be able to be withdrawn from the account.

Personalised orders

Due to us being able to offer customers the largest discount possible, personalised orders such as custom army bundles will be exempt from monetary refund's, this is due to having to order stock specifically for individuals using the store's cash flow. Any order not shipped will be able to have a store credit refund although depending on the status of the order, a £30 Admin fee may be applicable.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Terms and conditions are subject to change without prior notice.

Terms & Conditions

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